FAQ

Do not worry — if you order some days before your next travel journey, the products normally arrive on time. We try our best to process and ship your purchase as soon as possible. On average, this takes about 1 - 2 business days.

Every FLOWZOOM purchase comes with a 30-day money-back guarantee. If there is any kind of problem with your FLOWZOOM product, feel free to contact us via our contact page and simply tell us what issue you have encountered. When we receive the item in its original packaging in good quality, we will provide you with a full refund for the purchased item.

We have put our pillows to the test and proven that they provide enough neck space, so as not to press the earphones up. This remains true even for the largest set of earphones.

We would like to recommend the AIR pillow, as it is specially designed to not push your head forward, when sitting in a plane seat. It has an extra small neck part to give your head support without disturbing with the plane's seat. Also you can take out all the air of the pillow and fold it extremely small, so it does not take any place in your limited storage room. Last but not least: the AIR pillow has a hood, so you can enjoy a dark and comfortable plane ride without being disturbed.

It was one of our most important expectations toward the pillow: hygiene. On the backside of your travel pillow, you can find a zipper. When opening it, you can take out the inside of the pillow and wash the cover. We recommend a hand wash with hot water and soap. Make sure to let the cover dry really well, before putting the inside back in the cover. With every pillow, there comes a travel-bag as well, so you can secure your pillow from dirt, while traveling.